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OMNICHANNEL ENGINE
Web to WhatsApp
Cross-Platform Flows
Unified Customer View
Zero Drop-offs
Web to WhatsApp

Unified Journeys.
Zero Context Drop.

Connect Web Chat, WhatsApp, SMS, and Email into a single fluid user journey. Build drag-and-drop workflows that track user preferences, maintain session history, and route queries intelligently to maximize conversion.

Build Your First Flow Watch Flow Demo
Opt-in Compliant • GDPR Protected • Cross-Channel Sync
1. Web Chat
2. WhatsApp
3. SMS/Email
Features Journey Builder Context Sync Unified Inbox FAQ
Core Features

Unify Customer Touchpoints Globally

Maintain deep customer intent details across communication platforms with smart edge logic.

Zero Intent Loss

Context Memory Sync

When customers transition from web-widgets to WhatsApp, Saminus automatically matches browser data profiles, keeping active support conversations continuous.

Learn Context Routing
No-Code Canvas

Visual Journey Designer

Map fallback rules visually: If a transactional Email goes unread for 4 hours, automatically trigger a WhatsApp message alert with interactive response options.

Preview Drag-and-Drop Editor
Centralized Agent Desk

Unified Agent Team Inbox

Keep agents productive. View, reply to, and archive support chats originating from WhatsApp, SMS, Web widgets, and Email in a single synchronized interface.

Explore Team Desk Features
Customer-Centric

Preference-Based Routing

Track channel response patterns dynamically. Saminus routes transaction alerts through whichever channel the user engages with most frequently.

Examine Channel Logic
Interactive Visualizer

Visual Cross-Channel Flow Blueprint

Build smart routing rules to keep customers engaged without duplication overheads.

Coordinate Multi-Channel Alerts

Define logical fallback criteria. If users do not reply to a WhatsApp promotional offer, instantly route secondary notifications through email to minimize user churn.

Zero message overlap guarantees.
Dynamic wait conditions (from 1 min to 7 days).
Custom user segmentation logic templates.
Flow: Abandoned Cart
Live Workflow
1. Workflow Trigger
Customer Abandons Cart (Web widget)
After 30 Mins
2. Primary Action
Send WhatsApp Notification (with Cart link)
Wait 2 Hours (Check Status)
If Read

Stop Workflow & Record Conversion

If Unread

Route Secondary Email Reminder

Context Sync

Maintain Deep Session Context Memory

Empower agents and AI bots with complete history logs as users jump across platforms.

Customer Data Profile Synced
  • Active Intent: Billing Inquiries
  • First Source: Google Ad Campaigns
  • Browser IP: 192.168.1.1 (NYC)
  • WhatsApp Connected: +1 (555) 333-4444

Eliminate "Can You Repeat Your Problem?"

Nothing frustrates enterprise customers more than restating their issues after switching channels. Saminus maintains conversational history across widgets, WhatsApp, and ticketing pipelines.

  • Instantly matches browser sessions with registered WhatsApp IDs.
  • Synchronizes chatbot memory databases in real-time.
  • Pre-populates contact CRM fields automatically.
Unified Desk

One Inbox for Every Channel

Empower customer success teams to answer multiple platform inquiries from a single tab.

Streamline Workflows, Double Productivity

Prevent tab clutter. Saminus aggregates communications onto a single agent interface. Optimize response times with canned responses, automated routing logic, and team tag assignments.

Request Team Demo
Agent Inbox (Active Chats) 3
Jane Doe2m ago
Sent checkout page confirmation
Alex Smith10m ago
Need billing portal invoice details
Michael Brown1h ago
Ticket #4892: Delivery status verification
Data Privacy

Enterprise-Grade Compliance

Ensuring secure, opt-in compliant user data routing across every communication endpoint.

Consent Verification

Double-opt-in validation filters check user permissions before executing outbound templates.

AES-256 Storage

Customer conversation histories and CRM metadata profiles are encrypted at rest.

Regulatory Alignment

Aligns with official policies for WhatsApp Business, CAN-SPAM, and TCPA guidelines.

Benchmark Metrics

Quantifiable Performance Optimization

Seamless cross-channel handoffs reduce user attrition, resulting in improved interaction cycles and conversion.

Request ROI Analysis
-35%
Journey Drop-offs
2.4x
Support Ticket Speed
+40%
Cart Conversion Rate
< 1s
Context Replication
Deployment

Three-Step Flow Onboarding

How we configure and activate your omnichannel builder interface.

1

Connect Endpoints

Link your corporate CRM, WhatsApp Accounts, and Mailbox APIs inside our secure portal.

2

Map Flow Logic

Design fallbacks, message delays, routing criteria, and triggers visually using our builder canvas.

3

Launch Sandbox

Run diagnostic pilot programs to confirm metadata tracking accuracy before going live.

Technical FAQ

Got Questions? We Have Answers

Detailed, developer-focused answers regarding the Omnichannel Journey Builder.

How does the system match a web widget user with their WhatsApp ID?
When a user interacts with the web widget, we prompt an option to continue via WhatsApp. Selecting this triggers a secure deep link with a unique transaction token. Once opened in WhatsApp, Saminus automatically reconciles the web session context with their phone number.
Can we sync variables dynamically across email and WhatsApp templates?
Yes. Saminus maintains a shared variable cache. Custom parameters (such as `{{cart_value}}`, `{{customer_name}}`, and `{{order_id}}`) sync across every channel used in the workflow logic.
Is there a risk of double-messaging users?
No. The builder features strict channel locking. When a notification completes successfully on one platform, active loops for that specific notification event immediately terminate on alternative channels.
Can we define fallback time frames below 5 minutes?
Yes. Time triggers support sub-minute thresholds for highly urgent situations, such as two-factor verification codes and account authorization updates.
What happens if a user revokes their WhatsApp opt-in?
If Saminus detects an opt-out event (such as a WhatsApp block header), the contact profile is instantly marked as unsubscribed. Active campaigns auto-route subsequent critical alerts to alternative compliant channels (like SMS or Email).
Do you integrate directly with Salesforce Journeys?
Yes. Saminus provides direct API hooks and visual components to sync flow events straight back to Salesforce Journey Builder or HubSpot Workflows.
Is the cross-channel context preserved if the chat goes to a human agent?
Absolutely. The Unified Team Inbox dashboard presents a complete horizontal history thread. Human agents see all bot steps, email status checks, and customer responses regardless of origin.
Can we run A/B split-tests inside the workflow builder?
Yes. You can route specific percentages of traffic to alternative paths (e.g., sending a WhatsApp promo immediately vs. waiting 1 hour) to measure channel-level conversions.
Start Routing Today

Build Seamless Omnichannel Journeys Today

Talk to our customer journey architects to design integrated, multi-channel pipelines that eliminate customer drop-offs.

Contact Solutions Team Read API Reference