One Shared Workspace.
Unlimited Collaborators.
Connect your official Meta WhatsApp Business API, Facebook, Instagram, and Live Chat into a single collaborative workspace. Assign conversations, leave private notes, and eliminate agent collision instantly.
Rohan Sharma
Order Status & Refund QueryHey, my order #1084 hasn't arrived yet. Can I check the delivery status, or get a refund if it is lost?
10:42 AM@Manager, Customer's order is delayed by 3 days at the Hub. Can we offer a waiver or issue a replacement instead of a direct refund?
Engineered for Zero Friction.
Say goodbye to overlapping agent responses, double assignments, and disjointed team communication.
Real-Time Collision Detection
Visually track who is viewing, typing, or resolving a conversation in real-time. Completely locks agents out of sending conflicting messages, ensuring professional operations.
Private Notes & Mentions
Discussion happens right inside the customer's chat. Leave internal notes, tag departments, and mention managers without the end-user ever seeing a thing.
Round-Robin & Manual Assignment
Distribute incoming chats automatically using advanced Round-Robin rules, or allow supervisors to manually allocate workflows to specific skilled agents.
Canned Responses & Instant Macros
Type '/' to summon pre-approved templates, document files, or FAQs. Cut agent reply latency from 15 minutes down to just 3 seconds flat.
Keep Teams Aligned.
Stop switching between WhatsApp, Slack, and your CRM. Handle complex support tickets collaboratively in one screen.
Leave Notes. Assign Actions. Close Tickets.
When a customer files a ticket that requires shipping details or manager approval, agent collaboration shouldn't block the thread. Simply type a private note, tag the Logistics team, and let them fix it in the back-office while the customer is kept waiting elegantly.
- Instant @mentions notify agents in real-time
- Auto-routing logs assign logs to respective departments
- Audit logs trace who said what and when
Intelligent Chat Distribution.
Don't let chats sit in queues. Dispatch tickets to the right agent instantly based on availability, department, or load.
Supercharge Customer Service SLAs
Set strict Service Level Agreements (SLAs). If an agent fails to respond to an incoming WhatsApp query within 10 minutes, the chat is automatically re-assigned to the next available agent or escalated to a manager queue.
Round-Robin
Even distribution across active support agents.
Load Balancing
Rout chats to agents with the fewest active tickets.
Smart Route Engine
Verifying load and departmentEnterprise Access & PII Masking.
Maintain absolute control over your customer logs. Mask sensitive credit card information, passwords, and phone numbers automatically.
Role-Based Access
Decide who can export conversation logs, who can view customer phone numbers, and who can assign chats. Standard agent profiles restrict database access completely.
PII Masking AI
Our algorithms scan messages for debit cards, phone numbers, or passwords. Data is masked inside the workspace screen to secure compliance integrity.
Full Audit History
Audit log tracks user logins, chat logs downloaded, settings updated, or numbers toggled. Perfect for SOC2 compliance requirements.
Got Questions? We Have Answers.
Everything you need to know about setting up and running our Shared Team Inbox.
Upgrade Your Customer Support Without Friction
Replace slow, single-user workflows with our robust, high-performance collaborative inbox.