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Return Policy (Physical Goods)

Saminus Private Limited | CIN: U72900HR2019PTC083522

UDYAM-HR-06-0008028 | ISO 9001:2015 (Quality Management System)

Last Updated: June 03, 2026  |  Version 3.0  |  Governing Law: India (Sale of Goods Act, 1930 & Consumer Protection Act, 2019)

SCOPE OF THIS POLICY: This Return Policy applies exclusively to the purchase of physical goods sold by Saminus Private Limited — specifically NFC Smart Cards, Printed QR Standees, Tabletop Display Kits, and any other tangible merchandise. For digital SaaS subscriptions, Add-ons, and platform access, please refer to our Refund & Cancellation Policy. These are two entirely separate policies governing entirely separate categories of transactions.
1. PRODUCT SCOPE — PHYSICAL GOODS COVERED UNDER THIS POLICY

This Return Policy governs the following physical products sold and dispatched by Saminus Private Limited:

Product Category Examples Governed By
NFC Smart Cards Standard NFC business cards, NFC review tap cards, NFC menu cards This Return Policy
Printed QR Standees Table-top acrylic QR stands, wall-mount QR boards, restaurant QR holders This Return Policy
Branded Print Materials Laminated QR menu cards, counter display kits, feedback station units This Return Policy
SaaS Subscriptions (Digital) Platform access, Add-ons, AI Chatbot slots, QR generator Refund Policy (separate)
2. DIGITAL vs. PHYSICAL — THE CRITICAL LEGAL DISTINCTION
DIGITAL SaaS PRODUCTS

Software subscriptions, AI Chatbot access, QR code generation, dashboard features, Add-on credits, and all platform-based digital entitlements are:

  • Delivered instantly upon payment confirmation
  • Non-tangible, non-returnable by their inherent nature
  • Subject exclusively to the Refund & Cancellation Policy
  • Governed by the IT Act, 2000 and the Indian Contract Act, 1872 as digital licences
PHYSICAL GOODS

NFC Smart Cards, printed standees, tabletop display kits, and any other tangible merchandise are:

  • Delivered physically via courier to the registered address
  • Subject to transit damage, manufacturing defects, or non-functional hardware
  • Governed by this Return Policy under the Sale of Goods Act, 1930
  • Subject to return/replacement eligibility criteria set out in this Policy
3. RETURN ELIGIBILITY — STRICT QUALIFYING CONDITIONS
MANDATORY UNBOXING VIDEO REQUIREMENT: An uninterrupted, unedited video recording of the package being opened is required for all return/replacement claims. Claims submitted without a valid unboxing video will be summarily rejected.

A return or replacement request for physical goods shall be considered ONLY if ALL of the following conditions are simultaneously met:

📦
CONDITION 1

The product received is physically damaged (cracked, crushed, torn), manufacturing defective (NFC chip not readable on any device), or functionally non-operational out of the box.

⏱️
CONDITION 2

The defect is reported in writing to returns@saminusai.com within 7 calendar days of the confirmed delivery date as evidenced by the courier tracking system. Day 1 is the delivery date.

🎥
CONDITION 3

An uninterrupted, unedited unboxing video clearly showing the sealed package exterior, the act of opening, and the defect/damage on the received item is submitted along with the return request.

Additionally, the following documentary evidence must be provided with the return request:

  • Order confirmation number and registered account email address.
  • At least three (3) high-resolution photographs of the defective/damaged product, clearly showing the defect from multiple angles.
  • Photograph of the outer shipping package (showing any external damage or tamper evidence).
  • Written description of the defect and how it was discovered.
4. REPLACEMENT vs. REFUND FOR PHYSICAL GOODS

Upon verification and approval of a valid return request, the Company's standard remedy for eligible physical goods claims is as follows:

Scenario Primary Remedy Refund Eligibility
Manufacturing defect confirmed by Saminus quality team Free Replacement dispatched within 7 business days of approved return receipt Full refund if replacement is unavailable
NFC chip non-functional on all tested devices Free Replacement dispatched within 7 business days Full refund if replacement is unavailable
Transit damage (courier-caused) Free Replacement dispatched; courier insurance claim filed by Saminus Refund if replacement is unavailable AND courier liability is confirmed
Wrong item/design dispatched (Saminus fulfilment error) Correct item dispatched immediately at no cost; incorrect item return label provided Full refund at User's option if turnaround is not acceptable
Partially damaged (e.g., corner chip on acrylic stand) Case-by-case basis assessment; partial replacement of damaged component where feasible At Company's discretion

The Company's preference is replacement over refund wherever feasible, in accordance with standard commercial practice under the Sale of Goods Act, 1930 (Section 59 — remedy for breach of warranty). Monetary refunds for physical goods shall be processed to the original payment source within 10–15 business days of approval, subject to payment gateway timelines.

5. NON-RETURNABLE & NON-REFUNDABLE PHYSICAL GOODS — ABSOLUTE LIST
NO EXCEPTIONS: The following categories of physical goods cannot be returned, replaced, or refunded under any circumstances whatsoever.
1. Customised / Personalised NFC Smart Cards

Any NFC Smart Card on which the Client's business name, logo, brand colours, contact information, QR code, or any other bespoke design element has been printed or programmed cannot be returned. Customisation renders the product commercially unsaleable to any other party. Once a Client has approved the digital design proof ("mockup") submitted by Saminus before production, the production is irreversible. Dissatisfaction with a design that was pre-approved in writing by the Client does not constitute a valid return ground.

2. Approved-Proof Print Materials (Standees, Menus, Boards)

Printed QR standees, menu cards, wall boards, or any other print collateral where the Client has provided written design approval (via email, WhatsApp, or in-platform sign-off) before printing are non-returnable. This includes cases where the Client later decides they want to change the design, add more information, or update the QR code destination URL — such changes do not entitle the Client to a return or replacement of already-printed materials. QR code destination URLs can be updated via the dashboard at no additional charge.

3. Items Returned Without Unboxing Video Evidence

Any return claim made in the absence of a valid, unedited, uninterrupted unboxing video recorded at the time of first opening the package shall be summarily rejected. Claims for damage where an unboxing video was not recorded at the time of delivery cannot be substantiated and may constitute fraudulent claims. The Company bears no obligation to accept such returns or investigate such claims.

4. Buyer's Remorse / Change of Mind Returns

Returns initiated because the Client changed their mind, found the product on sale elsewhere, decided a physical product is no longer needed, or simply does not want the product anymore are not accepted. There is no "no-questions-asked" return window for B2B physical goods purchases on the Saminus platform. All sales of non-defective physical goods are final.

5. Items Reported After the 7-Day Window

Any defect, damage, or quality concern reported after the strict 7-calendar-day reporting window from the confirmed delivery date is not eligible for return, replacement, or any form of compensation. The 7-day window begins on the day of delivery confirmation as recorded by the courier's tracking system, regardless of whether the Client physically opened the package on that day. Clients are strongly advised to inspect all physical deliveries immediately upon receipt.

6. User-Damaged Goods

Physical goods damaged after delivery through improper handling, improper NFC tap technique, water exposure, physical impact, or any other cause originating from the User's side are not eligible for return or replacement. The NFC Smart Card technology is designed for normal tap-to-phone usage and is not warranted against physical abuse, extreme temperatures, or liquid immersion.

6. RETURN SHIPPING PROCESS

Where a return is approved by the Company, the following shipping process applies:

  • Saminus-Caused Defects: The Company shall arrange and bear the full cost of the return courier pickup from the Client's registered address.
  • Disputed / Assessment-Pending Returns: The Client may be required to ship the item to our Hisar, Haryana facility at their own cost. If the claim is upheld, the Company shall reimburse reasonable shipping costs up to ₹200 upon submission of the courier receipt.
  • Return Packaging: All returned items must be packaged securely to prevent additional damage in transit. Items damaged during return shipping due to inadequate packaging by the Client shall not be eligible for replacement or refund.
  • Return Address: Returns must be sent to the address communicated by the Support team upon claim approval. Unsolicited returns sent without prior written approval shall be rejected and not returned to the sender.
7. FRAUD PREVENTION — RETURN ABUSE WARNING
LEGAL WARNING: Fraudulent return claims, including submitting fabricated damage evidence or altered unboxing videos, constitute criminal offences under Indian law.

Saminus Private Limited treats the following as fraudulent conduct, subject to immediate account termination, blacklisting, and criminal reporting:

  • Submitting edited, cut, or fabricated unboxing videos that misrepresent the condition of the received product.
  • Claiming damage that was self-inflicted after delivery to obtain a free replacement.
  • Initiating a payment chargeback for physical goods that were delivered in conforming condition (see Refund Policy §7).
  • Returning a different / inferior product and claiming it was the original received item.

Such acts constitute cheating under Section 318 of the Bharatiya Nyaya Sanhita, 2023, and may attract criminal prosecution, permanent blacklisting, and recovery of the full value of the product plus legal costs through civil proceedings before the competent courts in Hisar, Haryana.

8. RETURN PROCESS — STEP BY STEP
  1. Initiate Claim (Within 7 Days): Email returns@saminusai.com from your registered account email with the subject line: "Return Request — [Your Order ID]".
  2. Attach Evidence: Include unboxing video (upload link to Google Drive/YouTube unlisted), minimum 3 photographs, and your order confirmation number.
  3. Acknowledgement: The Company will acknowledge your claim within 24 hours on business days.
  4. Quality Review: Our operations team will review the submitted evidence within 3–5 business days and communicate the decision via email.
  5. Approved Claims: A return pickup or shipping label will be arranged. Replacement dispatch or refund processing begins upon receipt of the returned item at our facility.
  6. Replacement Dispatch: Within 7 business days of receiving the defective item.
  7. Monetary Refund (if applicable): Processed to the original payment source within 10–15 business days.
9. CONTACT FOR PHYSICAL GOODS RETURNS
Returns & Physical Goods Support — Saminus Private Limited
Email:returns@saminusai.com
Response Time:Within 24 hours on business days (Mon–Fri, 10AM–6PM IST)
Facility Address:Saminus Private Limited, Hisar, Haryana — 125001, India
For Escalations:grievance@saminusai.com
10. GOVERNING LAW & EXCLUSIVE JURISDICTION

This Return Policy for Physical Goods is governed by the laws of the Republic of India, including the Sale of Goods Act, 1930; the Consumer Protection Act, 2019 (to the extent applicable); the Legal Metrology Act, 2009; the Bharatiya Nyaya Sanhita, 2023; and all applicable Indian regulations.

Any disputes arising out of or relating to this Return Policy, including the quality of physical goods, return decisions, or replacement disputes, shall be subject exclusively to the jurisdiction of the competent civil courts in Hisar, Haryana, India. Both parties hereby irrevocably waive any right to claim inconvenient forum or to move proceedings to any other jurisdiction.

This Return Policy (Physical Goods) was last reviewed and ratified by the Operations and Legal Department of Saminus Private Limited on June 03, 2026. For return queries, contact returns@saminusai.com. For legal notices, contact info@saminusai.com.