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SUPPORT PRO
Unified Shared Inbox
Smart Triage Handovers
SLA Warning Alerts
Unified Shared Inbox

Delight Customers with Smart
Support Channels

Scale support workflows with unified team inboxes. Automatically triage incoming tickets and transfer complex issues to human agents in one click.

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SLA Protection • Multi-Agent Safe
Saminus AI Support
Active Agent Dashboard
SLA: Active
Hello, my subscription payment failed but the amount was deducted.
I've verified your transaction. The refund is initiated and will credit in 24 hrs. Ticket: #REF9382
Features Team Inbox SLA Alerts AI Routing Translation CSAT Score Surveys FAQ
SUPPORT HUB

Intelligent Customer Support

Automate 80% of support queries and empower your agents with a collaborative multi-agent workspace.

Triage

Live Agent Handovers

Route conversations automatically to specialized support agents or departments when queries trigger intent keywords.

SLA

SLA & Escalation Manager

Never miss a support window. Set automatic warning tags and alert group emails when a conversation goes unanswered.

COLLABORATIVE WORKSPACE

Shared Team Inbox Console

Empower multiple agents to reply using a single official WhatsApp Business number. Assign tags, write internal notes, and transfer chats seamlessly.

TEAM ASSIGNMENT PANEL
Ticket #REF9382 Assigned: Sunil (Accounts Dept)
In Progress
Ticket #TKT1200 Assigned: Samin (Technical Support)
Closed
SLA Escalation Gate
Warning State Unanswered for 10 minutes
Triggered
Critical Breach Action Unanswered for 15 minutes → Route to Manager
Escalated
SLA ENFORCEMENT

SLA Violation Escalations

Track response times continuously. Saminus automatically raises escalations, changing chat colors or dispatching notifications to Slack/Discord channels to protect client relations.

ROUTING GATE

Intent-Based AI Routing

Analyze visitor query sentiments and direct chats to the appropriate department queue automatically.

Billing Intent

Routes key terms like "invoice", "refund", or "pricing" straight to Finance team.

API/Tech Intent

Routes complex tech configurations or integration queries straight to Engineers.

Sales/Partnership Intent

Routes wholesale requests or franchise inquiries to Business Developers.

GLOBAL SUPPORT

Automatic Live Chat Translations

Support clients globally. The team console automatically translates incoming foreign messages into your agents' preferred languages in real-time.

INCOMING (Spanish)
"Hola, ¿dónde está mi pedido?"
TRANSLATED FOR AGENT (English)
"Hello, where is my order?"
METRICS

Agent Analytics & CSAT Scorecards

Monitor resolution metrics. Keep response times low and tracking scores high across the workspace.

FIRST RESPONSE TIME
45s
Highly Responsive
RESOLVED IN < 15 MINS
82.5%
Fast resolution rates
CSAT RATING
4.92 / 5
Excellent Customer Feedback
REOPENED TICKETS
1.8%
Under target limit
MOCKUP SURVEY TEMPLATE

"How would you rate Samin's service today?"

Submitted: 4/5 Stars
FEEDBACK SURVEYS

Interactive Post-Chat CSAT Surveys

Automatically push dynamic feedback template stars or questionnaire flows whenever an agent marks a support query status as closed.

FAQ

Customer Support F.A.Q.

Common queries regarding ticketing setups, agent assignment, and SLA alerts.

Yes. Saminus allows you to integrate multiple active WhatsApp numbers under a single workspace. You can route and filter channels using specific inbox department views.

Yes. Individual stats such as first response time, average closing margins, and total tickets resolved are logged dynamically to monitor support staff performance.

Whenever a customer clicks a "Speak with Agent" option or type terms like "human support", the AI bot suspends automation and tags the chat status as "Open" inside the shared team inbox console.

Yes. Using variables mapping, you can configure unique SLA response limits based on segment rules or custom contact tags (e.g. VIP leads trigger breaches in 5 mins instead of 15).

We support sending breach alerts directly to the team chat console list, email addresses, or external tools via native webhooks (like Slack, Microsoft Teams, and Discord).

There is no limit to concurrent logins. Depending on your active subscription plan, you can invite dozens of customer agents to operate the console simultaneously.

Yes. All logs are securely retained. You can retrieve archived chat logs, view internal agent notes, and audit interactions from past sessions anytime.

Absolutely. You can set weekly calendar schedules. If a customer sends a query during off-hours, the auto-responder triggers to log the inquiry and outline agent return times.

Yes. Our translation engine handles Arabic, Hebrew, and other RTL systems, adjusting formatting within the agent console dynamically.

Yes. Submitted survey star ratings and text feedback dispatch via webhooks instantly to update external databases or customer record files.
SCALE SUPPORT

Optimize Response Times Today

Unleash the collaborative shared inbox and raise customer CSAT ratings effortlessly.

Create Shared Inbox Free View Inbox Console